My Responsibilities: Communicate with user's and evaluate their needs Analyze consumer behavior and adjust product positioning Handle complaints from User's  General maintained of all IT-related Hardware & Software in all units. Installing authorized Software to laptop & desktop. Generate user’s profiles and configure. Providing all supports for all units. Fault finding to laptop & desktop. Installation & Configuration of Operating System. Hardware Assembling.  NAS, VMware, Sophos. Active Directory. Software & Hardware configuration. System Diagnosis (Hardware & Software). Maintain network switches, wifi routers and other basic networking.  Maintain Antivirus & Database servers solve any technical issues.  Installation and Maintain CCTV Cameras. Diagnose Erp in client’s side.  Maintain Attendance Machines (interlink, Thumb machine). Installing and setting up Time Management System in All unites. Additional responsibilities as requested by the IT manager. Handling Domain profile. Outlook all issues. Scanning PST. Maintain Barcode scanners. Installation and maintain Barcode scanners. Printer’s installations and sharing to user’s also Gerber, Plotters & photocopier. Diagnose and resolve technical issues. Provide desktop and server support. Respond and resolve server hosting issues. Support and maintain hosting Server/Desktops. Setting up and configuring new laptops and desktops. Install authorized software to laptops and desktops. Ensuring security and upgrades are applied and kept up to date on desktops and laptops. Antivirus installation to all desktops and laptops. Reporting faults and maintaining logs on servers, desktops and laptops. Creating purchase requisitions for IT hardware/software. Ensuring all software purchased licensing is recorded and maintained. Setting up new users and disabling expired accounts in accordance with HR requirement.

Configuration and troubleshooting network, servers switchs, router, user support.

Configure & Hands on Cisco Switches.Work Experience and Knowledge of VLANs /STP /SMTP/NAT/PAT/DHCP/BGP/RSTP and topologies.Configuration Switches/Router/Mikrotik firewall network T.S L2, L3 network monitoring Troubleshoot & Resolve L1 and L2 Circuit issues.Implement Ether Channel b/w switches and b/w OLT & Switches and Implement SNMP Configuration PRTG/CACTI/MRTG monitorting tools.

  Complete configuration of newly install OLT (Huawei MA5600T, ZTE C300, ZTE C320) and make ready for provisioning services.  Configuration and customization of ONT-LINE profile, ONT-VAS profiles, ONT-Service profile, DBA profiles,   Configuration of end users for PPPoE, POTS & P2P using GPON Huawei MA5600T OLT using U2000/CLI and ZTE ZXA10 C320 GPONOLT using CLI).  Provide technical support to customers (Corporate, Retail, Residential).   Conduct monthly audit reports of all Pops in south region and involve relevant department stakeholders.  Monitoring nationwide FTTx network South, Central and North region using Solar Winds Orion NPM, CACTI and LIBRE NMS. Also maintaining daily basis Uplinks reportConfiguration, Maintenance and troubleshooting of GPON Triple-play Service Internet.Configure & Hands on Huawei, Raisecom,V-Sol (Optical Network Unit) and Creating and troubleshoot. Configure & Hands on Cisco Switches.Work Experience and Knowledge of VLANs /STP /SMTP/NAT/PAT/DHCP and topologies.Ensure monitoring of customer networks & managing of customer complaints at NMS and through CRM.Ensures response to emails, tickets and calls, completing requests and resolving issues & maintaining NOC Information Management. Provides guidance to major faults escalated and ensures minimal network service disruption/ degradation.Troubleshoot & Resolve L1 and L2 Circuit issues.Implement Ether Channel b/w switches and b/w OLT & Switches and Implement SNMP Configuration.Access Huawei / V-SOL / Raisecom OLT of different nodes for Troubleshooting Network Issues.Configuration and troubleshooting of GPON ONU. Monitor network health using ORION IP-NMS, PRTG. Configure & Hands on Huawei, ,VSol (Optical Network Unit) and Creating and troubleshoot SIP Profiles. Configure and maintain graphs of Uplink.

Configuration, Maintenance and troubleshooting of GPON Triple-play Service Internet, Telephone and CATV.Monitor network health using ORION IP-NMS, RTG.Configure & Hands on Huawei, Calix,Eltex,Raisecom,V-Sol (Optical Network Unit) and Creating and troubleshoot SIP Profiles. Configure & Hands on Cisco Switches.Ensure monitoring of customer networks & managing of customer complaints at NMS (iManager U2000 Unified Network Management System) and through CRM.Ensures response to emails, tickets and calls, completing requests and resolving issues. Provides guidance to major faults escalated and ensures minimal network service disruption/ degradation.Troubleshoot & Resolve L1 Circuit issues.Configuration and troubleshooting of GPON ONU by Using Huawei iManager U2000 Unified Network Management System and through Secure CRT, Tera term & also through GUI.Configuration, Maintenance and troubleshooting of GPON Triple-play Service Internet, Telephone and CATV.  Configure & Hands on Huawei, ,V-Sol (Optical Network Unit) and Creating and troubleshoot SIP Profiles.

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